SafetyWing Reviews

In my initial experience with this company, I thought the sign-up was pretty straightforward. This is one item I bought that I really hope I won't need, but if the situation arises, I'm sure we'll be quite pleased.

I've been using Safetywing for about five months now, and I gotta say, choosing them for my travels was the best choice I could've made!

I'm really into SafetyWing. The team is super friendly and always there to help out. I've had no issues with any of my claims. It's really straightforward and easy to navigate.

I’ll keep updating this review as my claim progresses. A lot of the positive feedback is about buying the policy, but the real deal with travel medical insurance is how they handle emergencies. You should definitely search for reviews that mention claims to get the full picture.

I faced a medical emergency and required surgery late at night while abroad. When I reached out to SafetyWing, they connected me to Oncall, and then WorldTrips got involved. Their claims website mentions they usually offer direct billing for emergencies, which is also noted on the SafetyWing insurance card.

The Oncall representative assured me that the hospital would receive the policy details in about 10 minutes as I was being rushed into surgery. It felt like she wasn’t at a computer because I had to repeat info that was already in their system. The hospital was also waiting on her emails. She eventually sent the necessary paperwork an hour and a half later but didn’t respond to the hospital’s inquiries, so keep that in mind. I ended up paying out of pocket.

I submitted my claims online, filled out the required forms, and uploaded all medical documents and receipts on December 22, receiving a confirmation receipt. Like others have mentioned, their online claims process is pretty clunky and annoying. When I checked in early January, it turned out my claim wasn’t recorded in their system. I didn’t get any responses to my follow-up emails. I called today, January 10, and the person I spoke with said there was no claim on file. I reminded her that I submitted it online and got a confirmation. After checking again, she found my claim but mentioned that the receipts were mixed up with it, so she had to separate them. She assured me my claim should be in the system within 7 business days. Since they require receipts to file a claim, I’m puzzled by this separation issue.

I inquired if my claim would be processed within the 45 days stated in their policy, and she confirmed it would. It’s been 19 days since my claim went “missing,” so I’ll keep an eye on how things unfold.

Getting insurance sorted out was a breeze thanks to the fantastic customer service. They really know how to help!

This is a solid plan that won't break the bank. The branding is really nice and gives you a sense of trust.

This travel insurance is fantastic! I got reimbursed 1000€ without any hassle. While I was in Germany, I ended up with a nasty middle ear infection and had to see a doctor five times over two weeks, racking up about 1350€ in medical bills.

There’s a 250€ deductible, which means I had to cover that myself, but the rest was reimbursed.

The online support team is really impressive and friendly. They always got back to me in about five minutes and answered all my questions thoroughly.

The only downside is how tricky it is to fill out a claim using DocuSign. They send over a document that’s around 8-10 pages long, and you have to input all your medical expenses. I forgot to fill out a summary table for the payments and just attached my bills instead. At first, they didn’t recognize the total amount and didn’t ask for clarification. I found out that the amount due was only about 50$, so I contacted support. After sorting out the claim, I got my payment in two weeks.

Great job, SafetyWing!

Great site, took just a minute to chat with a real person who was super helpful (shoutout to Kara). I haven't had to make a claim yet, and fingers crossed I won't need to, but everything's been smooth sailing so far! Plus, since I'm not certain how long I'll be out here, this insurance fits my needs just right.

Really straightforward to navigate, excellent job!

Super flexible. Fantastic support from the team. Monthly payment options available.

Don't let the attractive graphics on their site trick you. Filing a claim with SafetyWing was quite the hassle and required a lot of back-and-forth.

First off, it's crucial to understand that SafetyWing doesn’t pay hospitals directly. You have to settle your bill first and then file a claim.

I went through the claims process twice with SafetyWing. It was super tedious. The whole thing felt repetitive, and the user interface was nothing like what they show on their homepage. There are required fields on the forms that don’t even apply to everyone, so I found myself typing 'N/A' a lot. Figuring out how to finish the claim was tricky since you could only upload one supporting document at a time.

When I reached out to SafetyWing support using the email listed on their contact page, I got a reply saying that was the email for 'On Call International' and that I needed to get in touch with 'WorldTrips' (they didn’t provide any guidance on how to do that). Eventually, they gave me the right email to reach them. My suggestion to fix the wrong email on their contact page was overlooked (but they have since corrected it). Their response times were slow, often taking days or even over a week.

After I contacted support, I was informed that I needed to upload my supporting documents to a completely different site. There were no instructions or documentation on their main site about this.

I submitted my claim on September 16th, and it wasn’t until the 29th that I heard back asking for more documents, which I sent. I also had a question in my reply, but I didn’t get a response for two months. An additional email I sent during that time went unanswered. Finally, I received a payment on November 8th, meaning it took over a month for me to get my money.

I’d recommend looking into other long-term travel insurance options; there are plenty out there.

Safetywing really goes above and beyond when it comes to addressing my concerns. They consistently keep me in the loop about what's happening. I'm grateful for their thorough updates. So far, I'm quite pleased with their service! :)

Ronnie has been a tremendous help, offering detailed explanations. She also kept me in the loop without me needing to ask for updates! Their customer service is top-notch.

I needed to get insurance for an uncertain duration while overseas and struggled to find the perfect option until I discovered SafetyWing. I shot some questions into the chat, and Ali got back to me in under a minute. We had a thorough discussion about everything I needed. Really efficient and top-notch customer service! I'm planning to buy my insurance this weekend.

-ish, meaning not great. It's super cheap because it covers rare situations like abduction but leaves out personal belongings loss, which is one of the key reasons folks get travel insurance. Who goes on a trip these days without a laptop, iPhone, or a good camera? It's a letdown that all the travel bloggers push (and get paid by) SafetyWing. STAY AWAY.

First off, I gotta say, the speed and clarity of communication are top-notch. The folks here are super friendly, always ready to help, and really easy to talk to. If you’re not using the live chat—which is always on—emails get answered pretty quickly. The only little hiccup I found was that they only pay out in dollars, which can lead to extra costs in some places, but honestly, it’s not a deal-breaker. Overall, this being my first go with international insurance, I’m genuinely impressed with the level of support. Hats off to you all, and keep doing what you’re doing!